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How to choose an IT-outsourcing company & not be disappointed

IT-outsourcing companies and managed IT solutions can be a good source of problem solving for those businessmen and women who cannot manage their own tech department. It does not matter if you have a small business or a huge company - if you are tired of enduring a mess in the IT infrastructure, it is better to entrust it to professionals. But how do you find a good IT-outsourcing firm?

IT outsoursing

If you are in need of IT outsourcing, you certainly want to get the most benefits: well priced services, qualified professionals, proactive consulting, fast business IT support and eternal cooperation. To avoid many problems you should carefully analyze the market of IT outsourcers. In the article below we will tell you about the major criteria to which you should pay attention when choosing an IT-outsourcing agency.

Main characteristics of qualitative IT support services and solutions

Business IT outsourcing requires smart tech solutions, most of which are very popular nowadays. In order to choose a specialist, and not regret it, give consideration to the following characteristics.

First of all, you should pay attention to the age of the IT support company and its reputation. It is better not to choose a young outsourcer. A firm that has long been on the market has a number of regular clients who are always ready to share their experience with you. The more of them, the higher the confidence coefficient.

Secondly, do not forget about the price policy. It is necessary to compare the prices announced by the supplier with the average prices for IT support services. If the former are normally quite overpriced, it is better to look for someone else. On the other hand, experienced companies evaluate their work higher than newcomers do but they often offer discounts and bonuses to their regular customers and small businesses.

Thirdly, look for guarantees and obligations. If they represent in the contract, it is a sign that the company is liable to its customers.

And last, IT support services should be complex and unlimited. IT outsourcing includes a wide range of activities - from the supply of new equipment and installation of licensed software to proactive consulting and remote administration. If the outsourcer has a very narrow specialization, you will have to order some services "on the side", which is unprofitable and inconvenient. That is why, it is better to choose a supplier who is ready to provide everything that your business needs.

The process of choosing information technology outsourcing services

When you compare some information technology outsourcing companies by the criteria mentioned above, choose the one that suits you more and makes contacts. There are several types of services that are more profitable to order than to perform independently:

  • Simple, but time-consuming actions;
  • Actions not related to the processing of classified data;
  • Services that require usage of expensive and rare equipment;
  • Services associated with implementation and gaining experience of new solutions (for example, training staff to work with new program).

Of course, no one is immune to risks, and an information technology outsourcing company that is successful today, may simply end up broke and leave the market tomorrow. But at the same time, customers should not suffer. That is why, the process of changing the supplier must be specified in the contract. The ability to transfer the work to a third party quickly is another criterion of the professionalism of an IT outsourcing company.

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